There's much to learn. Insurance claims are never fun. So, we made it our job to make it easy.
24/7 Customer Service
Simple Claim Filing
Live Claim Updates
Claims resolved in 10 business days or less
There is NO waiting period for broken packages. File at will!
Days to wait to file until AFTER the Ship Date
Domestic: 18 Days
International: 35 Days
Claims submitted more than 90 days after the Ship Date will be automatically declined.
Using the Claims submission button above on this page, initiate filing a new claim using the tracking number and ship date of the package. The required documents are clearly outlined, so processing the claim will be expedited. If a document is missing, our team will contact you.
Our team sends a confirmation email including a link to check the status of your claim 24/7 and enables communication directly to your case adjuster.
Real-time status updates are sent to you via email. You stay informed throughout the whole process.
The Parcel Protection team is here to support you. We are available by Live Chat, Email, Phone, and Direct Messaging.
All claims are resolved within 7-10 business days. Claim payments are sent via eCheck to expedite reimbursement.