Frequently Asked Questions: Partnerships

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What’s better than trust? We’re confident by working with us, you’ll quickly discover our passion for providing an honest and transparent solution that you and your clients can trust. We’ll always be fair and straightforward throughout, to do our best to avoid any miscommunication. Plain and simple, we’re here to fight for claims to get paid! 

Absolutely! We have designed custom programs eliminating the need to involve the carrier. Most companies seek our services because they don’t have the energy or resources to juggle the varying claims requirements and excessive delays to get a claim paid by each carrier. Rest assured, if you’re customers are insured with Parcel Protection, the entire experience will be with our team, and the coverage will be for the full value.

Every partner has a different client base and different limits of insurance needed for their customer. As a standard amount, most partners seek a limit of $10,000 per package, but increased limits are available based on your specific needs.

Not at all! Every business has its own unique needs and risk tolerance. You can insure all your package or pick and choose based on your needs.

By integrating with Parcel Protection's API, shippers can add insurance directly onto their orders while staying on the shipping platform. An insurance field will be displayed before printing the postage label that allows the customer to enter the desired value of insurance.

Yes! This is highly encouraged and wildly adopted. The settings should allow each customer to configure automated business rules based on their insurance preferences. Common examples would be to insure all packages, insure domestic or international only, or set a dollar threshold for when to apply the insurance.

Our technology is plug and play. Once we’ve determined your preference, we’ll provide a sample file with the details we need for each insured package and a secure platform to automatically transmit these records. NEED TO GO BACK AND FIX THIS

We do insure every major small parcel carrier, including just about every regional carrier. USPS, FedEx, DHL, and UPS are the common options, but we work with many excellent consolidators and other providers, too.