Policy Terms & Conditions
Enhanced and transparent insurance coverages
We strive for a deeper understanding of each client's industry, business, and strategic vision. This understanding of your corporate goals and concerns allows us to build the best solution specific to your unique needs.
We vigorously protect our clients from the risks that could put their packages, business, and reputation in jeopardy. We do this while providing the absolute best claims experience in the industry. Having the right partner enables you to thrive confidently, while neutralizing risks.
Enhanced and transparent insurance coverages
Streamlined administration and prompt resolution
Intuitively designed for the best user experience
See our FAQs below for answers to common questions; call our number at (714) 338-6880; or, click our live chat box in the lower right-hand corner. You're that much closer to peace of mind!
Are you considering making the change to Parcel Protection shipping insurance? Please see below for common questions and detailed answers to help give you confidence in our services. Transparency with our customers is vital. Without it, we're no different than anyone else. In the spirit of being honest and open, we want to answer your questions and address your concerns.
What’s better than trust? We’re confident that by working with us, you’ll quickly discover our passion for providing an honest and transparent solution that you can depend on. We’ll always be fair and clear upfront, to do our best to avoid any miscommunication. We’re here to fight for your claims to get paid!
No! We have designed custom programs eliminating the need to involve the carrier. Most companies are seeking our services because they don’t have the energy or resources to juggle the varying claims requirements and excessive delays to get a claim paid by each carrier. Rest assured, if you’re insured with Parcel Protection, your entire experience will be with our team.
Yes! When electing coverage, you can insure the package for the price you’ve invoiced to your customer for the goods sold, plus the amount paid in postage to ship the package. Did you know the carriers will only pay the repair cost, replacement cost, or manufacturing costs, whichever is the lesser? With Parcel Protection, if it can’t be repaired, we pay the full value!
Each of our customers qualify for different limits based on their insurance needs. As a common amount, most direct clients qualify for up to $10,000 per package, but higher limits may be available based on individual needs and qualifications. Click here to get a free quote from our sales team.
Not at all! Every business has its own unique needs and risk tolerance. You can insure all your package or pick and choose based on your needs.
All shipping software platforms have open reference fields for you to use for internal notes. Depending on the software you use to ship, our specialist will walk you through simple setup to enter the insurance value for your packages.
Yes! Almost all software companies allow you to configure automated business rules based on your preferences. Our support specialist will quickly configure the rules you want for your business allowing you to insure all packages, insure domestic or international only, or set a dollar threshold for when to apply insurance.
Our team will take care of this for you in the setup of your account. We’ve made the process very simple and hands off, so you can focus on shipping.
We do insure every major small parcel carrier, including just about every regional carrier. USPS, FedEx, DHL, and UPS are the common options, but we work with many excellent consolidators and other providers, too. We're also happy to provide you suggestions or introductions to great shipping alternatives to further enhance the efficiency and savings you seek.
Parcel Protection can refund the insurance premium if the customer has not shipped the package. If the customer has already shipped the package, Parcel Protection will not provide any refund.
General coverage rules are outlined below. Based on your account eligibility, you may qualify to get special endorsements added to your policy.
Parcel Protection Shipping Insurance provides coverage in the event your package is lost, stolen, damaged, or suffers a shortage of contents, while in transit.
Below is a small list of excluded items we typically do not insure:
Accounts, bills, bullion, currency, cash in transit, evidence of debt, checks, money orders, cash on delivery (COD) payments, loose stones, original fine art, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), LCD monitors or screens, televisions (including LCD, plasma, projection, and similar), perishable cargo or similar property, unless specifically endorsed in writing to this coverage.
If you ship internationally, we have a small list of excluded countries in which we don’t offer shipping insurance coverage. Please see the list below:
Afghanistan, Angola, Belarus, Bolivia, Bosnia, Burma (Myanmar), Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Jordan, Liberia, Nigeria, North Korea, Paraguay, Russia, Sierra Leone, Somalia, Sudan, Syria, Ukraine, Zimbabwe. Also, any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries.
All packages must meet or exceed the industry recognized carrier packaging standards. If your packaging is deemed insufficient, any resulting claim may be subject to denial.
Unfortunately, any descriptive labeling or packaging that would draw attention to your product would not be covered, regardless of commodity. We want your packages to blend in and create anonymity as to its contents. Having any descriptive words will exponentially increase the risk of loss or damage, so we advise you to stay away from it. You can provide a description of the goods if required on the customs declaration form.