Frequently Asked Questions: New Customers

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What’s better than trust? We’re confident that by working with us, you’ll quickly discover our passion for providing an honest and transparent solution that you can depend on. We’ll always be fair and clear upfront, to do our best to avoid any miscommunication. We’re here to fight for your claims to get paid! 

No! We have designed custom programs eliminating the need to involve the carrier. Most companies are seeking our services because they don’t have the energy or resources to juggle the varying claims requirements and excessive delays to get a claim paid by each carrier. Rest assured, if you’re insured with Parcel Protection, your entire experience will be with our team.

 Yes! When electing coverage, you can insure the package for the price you’ve invoiced to your customer for the goods sold, plus the amount paid in postage to ship the package. Did you know the carriers will only pay the repair cost, replacement cost, or manufacturing costs, whichever is the lesser? With Parcel Protection, if it can’t be repaired, we pay the full value!

Each of our partners has a set insurance limit that will be defined on the Summary of Coverage page. As a common amount, most clients qualify for up to $10,000 per package, but higher limits may be available based on individual needs and qualifications.

 Not at all! Every business has its own unique needs and risk tolerance. You can pick and choose when to insure or set automated business rules within your account settings to apply coverage when a package exceeds a specific dollar amount.

No. All insured packages will automatically be sent to Parcel Protection by your shipping partner.

 Yes, we do insure every major small parcel carrier, including just about every regional carrier. USPS, FedEx, DHL, and UPS are the common options, but we work with many excellent consolidators and other providers, too. We’re also happy to provide you suggestions or introductions to some alternatives to further enhance the efficiency and savings you seek.

 Parcel Protection Shipping Insurance provides coverage in the event your package is lost, stolen, damaged, or suffers a shortage of contents, while in transit.

Below is a small list of excluded items we typically do not insure:
Accounts, bills, bullion, currency, cash in transit, evidence of debt, checks, money orders, cash on delivery (COD) payments, loose stones, original fine art, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), LCD monitors or screens, televisions (including LCD, plasma, projection, and similar), perishable cargo or similar property, unless specifically endorsed in writing to this coverage. 

Please refer to our exclusions, which can be found in our terms and conditions (ADD LINK)

If you ship internationally, we have a small list of excluded countries in which we don’t offer shipping insurance coverage. 

Please see the list below:
Afghanistan, Angola, Belarus, Bolivia, Bosnia, Burma (Myanmar), Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Jordan, Liberia, Nigeria, North Korea, Paraguay, Russia, Sierra Leone, Somalia, Sudan, Syria, Ukraine, Zimbabwe. Also, any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. Check the summary of coverage where you purchased insurance to see what countries are restricted. 

All packages must meet or exceed the industry recognized carrier packaging standards. If your packaging is deemed insufficient, any resulting claim may be subject to denial.

Unfortunately, any descriptive labeling or packaging that would draw attention to your product would not be covered, regardless of commodity. We want your packages to blend in and create anonymity as to its contents. Having any descriptive words will exponentially increase the risk of loss or damage, so we advise you to stay away from it. You can provide a description of the goods if required on the customs declaration form.

Feel free to reach out if your company is already using branded packaging. We want to make it work!