Frequently Asked Questions: Claims

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 You can select the claims link at the top of the page or click here to file your claim. Once you have started the claim, we provide straightforward instructions on the items required to be successfully reimbursed. The good news is, most of your claim details will already be prepopulated, reducing the amount of time to complete your claim. 

After receiving all required documents, your claim will be resolved within 7-10 business days, period! If there is anything holding up the claim, we will notify you immediately to get it finalized! 

 No, absolutely not! In fact, when insuring your packages with Parcel Protection, the entire claim process is handled directly by our team.

It’s very important the recipient keeps the damaged goods and damaged packaging. Pictures are required of both the damaged goods and packaging for a claim to be satisfied.

This is a valid claim that you should submit to get reimbursed by our team. In many cases, a package is misdelivered and then reshipped to the correct address, or it was scanned at a warehouse and never made it on the truck. We ask that you wait 18 days from the ship date for domestic packages and 35 days from the ship date for international packages before you submit a claim for a lost parcel. If the item hasn’t arrived by then, you can submit a claim and get reimbursed.

 All claim payments are sent directly to you, giving you the flexibility to reimburse your client or ship out a new package. When a claim is approved, you will be notified by email. eCheck is our primary method of payment, removing the guesswork of when the money will arrive and expediting your reimbursement.

 When you submit a claim, you will receive an email with your claim number and a link to check the status of your claim 24/7. Any updates to your claim will be emailed to you in real time. In addition, you can always call, email, or start a chat with one of our team members, and we’ll be glad to look into your claim. We’ve even created a comments field to communicate directly with your case manager.